Job Vacancy: Customer Experience Internship at Flutterwave

Flutterwave is a payment infrastructure company and our mission is to simplify payments for endless possibilities. We believe that our customers are our lifeline and are at the center of everything we do.

The Customer Experience Team is responsible for creating exceptional experiences for all our customers. All our team members are customer-centered in thought and action and have great passion and empathy for customers.

About the Customer experience Internship

The Customer Experience Internship is a 1-year program that provides recent graduates an opportunity to be a part of an amazing team that provides exceptional customer-centric support to all Flutterwave customers.

In this role, you will work with stakeholders to resolve frequent issues, develop and participate in initiatives to better serve our users, and share insights gained from your interactions with Flutterwave customers with the rest of the team, so we can constantly improve as a team and organization.

This Internship is focused on creating opportunities for young people to begin career growth, gain cross functional working experiences, be mentored and develop customer-focused business skills while proudly assisting customers with their questions and concerns.

Customer Experience interns will get the opportunity to collaborate with various teams in Flutterwave and learn from the very best.

We welcome applications from diverse disciplines with outstanding performance.

The Customer experience internship shall be for a minimum of one (1) year

To start Immediately

Your Day to Day Activities

Delivering prompt and professional solutions for customer inquiries via phone, email, on-line chat, one-one communication etc.

Maintain updated knowledge of all company products and services, in order to provide adequate resolution and help to customers

Handle customer complaints, provide appropriate solutions and alternatives within the established time limits and follow up often to ensure resolution
Keep records of customer interactions
Collect and record customer feedback and information, and share with appropriate departments and team members

Make product and service suggestions to meet customers’ specific needs

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers
Generate sales leads that develop into new customers

Maintaining a positive, empathetic and professional attitude toward customers at all times

Be a team player by participating in and accomplishing initiatives as needed

Contribute to the team culture in a positive manner

Who can Apply?

Any young graduate who is interested in the Customer experience internship program and is available for 1-year can apply

To APPLY, click HERE

Job Vacancy: Customer Experience Internship at Flutterwave Job Vacancy: Customer Experience Internship at Flutterwave Reviewed by Kola Oyewole on June 29, 2020 Rating: 5

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